Medicare Insurance Finders and MWG Senior Services work very hard to provide excellent customer service. We realize that dealing with insurance customer service is not usually considered a joyous thing, but we try to take your request to the next level and answer your questions in one phone call.
Insurance Customer Service – Excellent Customer Service
The first step to providing exceptional customer service is to listening to our clients needs. Most of the time people assume or think they know what is best for others. However, if we will just listen, people will tell us what they want. Listening to the clients needs helps the insurance advisor know which insurance plans the individual is interested in
The second step to providing excellent customer service is to “answer phone calls!” Answering phone calls is very important in providing Medicare Insurance Customer Service.
“Waiting on hold or going straight to voice mail is the last thing a client wants to do. Medicare Insurance Finders has implemented a phone system to where it rings everyone in the division in case an advisor is on the other line” – Ryan Eaton, Certified Senior Advisor
Most insurance products spend the majority of their “service time” dealing with insurance claims. However, Medicare Supplement Plans have less claims issues than any other product in the health insurance industry since just about everything is covered (Plan F and Plan G after Part B Deductible). This makes claims customer service simplified.
Another step to insurance customer service is do not make promises you can not keep. It is very important to explain the benefits of an insurance policy, but it is completely unacceptable to lie about your plan’s benefits.
Morgan-White Group implemented a training facility on campus a few years ago to make sure that we were training everyone on the products and services we offer. This training facility has provided employees with thousands of hours of class room training on our products, systems, and telephone manners that are invaluable.
Call MWG Senior Services today if you are interested in Medicare Insurance products – 1-877-936-2991.